Customer Support

  • We stand behind the quality of our products and are confident you will love them. If for any reason you are unsatisfied with your product during the 30-night trial period, we’re happy to help troubleshoot or initiate the return.
  • For helping us provide a better product to you next time, we will contact you as soon as possible, please tell us your any using feeling or any problem.

Customer Support is available 24/5 at

We do our very best to respond to support emails within 30 hours.

Exchange Policy

If you wish to exchange or upgrade to other products of the same value or higher value, please contact us within 30 days of receiving your product. For exchanges, we will cover the shipping cost of the new item. You are eligible for one free exchange only. For a higher value upgrade, you will need to cover the price difference. 

Refund Policy

Please allow up to 2-5 business days for refund. 

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you need to contact us via email ( within 12 hours as most orders are shipped within 24 hours of ordering.

  • To be eligible for a return, the product(s) must be clean, undamaged, unwashed, and in its original packaging. You can simply return it to us within 30 days of delivery for a refund. 
  • Once we have confirmed the return, you can either return the goods with the delivery, at your own method or request us to arrange the delivery on your behalf.
  • Once the returned goods are found to be defective, 8% of the total price of the goods will be charged as the cost of repair.
  • Customers who return pillow on their own and do not send the courier order number in time before warehousing need to deduct 20% of the total amount of the order as a handling charge.
  • If you prefer to prepare return shipping at your own preference, a full refund will be in place. If you prefer to let us arrange the return, a return fee may be charged. Please note that all returned products must include a tracking number and have it informed us via email. Once the returned goods are received, the refund will be issued within the next 3-5 business days.

Note: We accept the right to refuse any delivery to our warehouse that has not been pre-booked. Any items deemed as unfit for return may be refused and you may be liable for any postage costs to return the item to you.

  • We will happily exchange or refund for free any product that has been sent in error or has been damaged upon delivery. Where an error has been made by us and you have received items that were not ordered, we will replace these as quickly as possible.
  • Any shortages or errors must be notified within 30 days of receiving the goods.
  • Incorrect, damaged, or faulty items must be returned unused and with all accompanying packaging.
  • We reserve the right to reject any returned items which are not returned in accordance with our returns policy. You would be liable for the return postage of the items back to you in this instance. Our returns policy does not affect your statutory rights.
  • Returned goods, the warehouse needs 1-2 working days to do quality checks.
  • Where a refund is processed it will be applied to the original payment source. Please allow up to 5 working days for your refund to show in your account once it has been processed.

We operate an ethical, fair business and we do everything we can to ensure your experience with us is positive. We recognize that you have a great choice of stores available to you and we appreciate that you have chosen Talatex.

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